FREIGHT – F.O.B. Our dock, Newmarket, Ontario.

PRICES – Prices are per roll (unless otherwise indicated) are subject to change without notice, and will be billed at the prevailing price at time of shipment. Pricing discrepancies will be confirmed prior to shipment. Prices are net and do not include any applicable federal, state, or local taxes, which will be either billed to or assumed by purchaser. All quantity prices apply to single shipments only. Minimum order billing: $50.00.

WARRANTY – Creative Global Services Inc warrants its products to be free from defects in material and workmanship. Should any failure to conform to this warranty appear after the initial date of shipment, Creative Global Services Inc shall issue a credit in favor of purchaser in an amount not to exceed the purchase price of the products. Products are sold with the understanding that the buyer has independently determined the suitability of the product for his purposes and he is reminded that a few materials are sensitive to adhesive tapes and discretion should be used in their application. Bulletins, specifications, product and testing reports, and other descriptive and advertising material and information are based on research testing and are believed to be reliable, but constitute no part of this warranty, which is exclusive and strictly limited to the foregoing. This warranty is exclusive and is in lieu on any implied warranty of merchantability, fitness for a particular purpose, or other warranty of quality, whether express or implied, except the warranty of title and against patent infringement. No waiver, alteration, additions, or modifications of the foregoing conditions shall be valid unless made in writing and manually signed by an officer of Creative Global Services Inc. No agent or representative is authorized to give any guarantee or make any statement contrary to or inconsistent with this warranty.

PAYMENT TERMS – Payment can be made using Visa and MasterCard (or pre-pay with cash, check or money order). Net 30 days subject to credit approval. Past due accounts may be subject to service charge of 1.5% per month on unpaid balances until paid.

LOST AND DAMAGED SHIPMENTS/LOST GOODS – DO NOT SIGN Delivery Receipt until you can count all pieces. Sign only for what you have received. If signed short, contact Creative Global Services Inc immediately with picture of the delivery.

RETURNS & CLAIMS – All claims must be made within 14 days of invoice date and must have an RMA number. A 15% restocking fee applies on all standard and/or stock products and up to 50% on all made-to-order products that are not defective. Custom and special orders cannot be returned, unless material is defective. All returned materials must arrive at Creative Global Services Inc before any credit will be issued.

NON-STANDARD & SPECIAL ITEMS – Creative Global Services Inc reserves the right to increase or decrease order by 10% over or under the specified quantity.

CANCELLATION – Orders for standard and/or stock products may only be canceled or revised prior to the shipment of the order. Converted / Slit and Made-to-order products may only be canceled or revised prior to the beginning of production.

PRODUCT USE – Many factors beyond Creative Global Services Inc control and uniquely within the users’ knowledge and control can affect the use and performance of our products in a particular application. Therefore, the user is solely responsible for evaluating any product to determine the fitness for a specific purpose and suitability for the method of application.

LIMITATION OF LIABILITY – If the Creative Global Services Inc product is proved to be defective, the exclusive remedy, at Creative Global Services Inc’s option, shall be to refund the price of the purchase or replace the defective products. Creative Global Services Inc shall not otherwise be liable for any loss or damages, whether direct, indirect, special, incidental, or consequential, regardless of the legal theory asserted, including negligence, warranty, and strict liability.